Your tracking number is in the shipping confirmation email we send the moment your order leaves our facility (1–2 business days after you order). Click the tracking link in that email any time for live status.

Can't find your tracking email?

Check your spam or promotions folder for an email from Lutera. Still nothing? Reach out through our Contact page with your order number and the email you used at checkout, and we'll resend it within 24 hours.

Package marked delivered but not there?

Give it 48 hours — carriers sometimes scan packages early. After that, contact us and we'll make it right with a replacement or a refund.