We want trying Lutera to feel completely risk-free. If you're not satisfied for any reason, you have 90 days from the day your order is delivered to request a full refund of your purchase price — even if you've opened and used a pouch. No forms, no hoops, no hassle.
Send us a note through our Contact page with your order number and the email you used at checkout. A real human will respond within 24 hours. For multi-pouch bundles, we may ask you to return any unopened pouches.
Approved refunds are issued to your original payment method within 5–10 business days. If it's been longer than that, check with your bank or card issuer first — then contact us and we'll chase it down.
If we shipped the wrong item or your order arrived damaged, contact us with a photo and we'll send a replacement immediately, free of charge — no return needed.
You can pause, skip, or cancel your subscription at any time with no commitment, and the 90-day guarantee applies to every refill shipment.